Healthcare Professionals
Call 1800 360 000 from 7am – 10pm, every day of the year.
Support For Healthcare Professionals
Palliative care can improve the quality of life of patients living with life-limiting illness and those who support them.
The statewide Victorian Palliative Care Advice Service provides specialist palliative care information and advice to all Victorian healthcare providers, to assist them in providing the best care wherever they are in Victoria.
If you are a healthcare provider and you have questions about how palliative care could benefit your patient, their carers and family, or have questions about their current clinical care, we can help.
We can also provide more general information about palliative care services and what else you may need to think about and plan for when providing care to your patients.
Our specialist palliative care doctors and nurses are available from 7am-10pm every day. The service is free, confidential and no referral is needed.
Are You Providing Care To Someone With Life-Limiting Illness?
If you are caring for a patient who has an advanced, life-limiting illness, recent increased hospitalisations, or increased burden of disease, and you have questions about how to provide care to them, we can help.
We understand the importance of supporting healthcare providers to continue delivering immediate and timely care to patients and their families.
Our palliative care doctors and nurses are here to provide immediate, specialist palliative care information about any aspect of life-limiting illness. This could include how to manage symptoms of life-limiting illness like pain management, prescribing medications or how to have conversations about palliative care and end-of-life-care.
We can also help with issues like:
- Assessing if a patient requires palliative care in aged care, the community, hospital, or at home
- How to have conversations about palliative care with patients and their families
- Managing existing and new symptoms of life-limiting illness
- When to use a syringe driver in palliative care and end-of-life-care
- Pain management and other palliative medications
Call 1800 360 000 for advice
- Prescribing anticipatory medications and developing a symptom management plan
- Recognising deterioration and the dying process including, planning for end-of-life care and death
- Supporting carers through palliative care, end-of-life-care and bereavement
- How early referral to specialist palliative care services can improve patient outcomes
- Any further information about palliative care
Call 1800 360 000 for advice
If you are a clinician and our nurse cannot assist you with your query, you will be immediately transferred to a palliative medicine specialist. You do not need a referral to use this service.
All conversations and any information you provide will remain private, confidential and secure.
The service is unable to provide prescriptions, referrals, access medical records or replace the care of local healthcare providers.
Want to know more?
Check out our Frequently Asked Questions, you may find the answers you’re looking for there.